Refund policy
Last updated: July 22, 2026
Thank you for ordering from Deloulou Cafe. Because our drinks and food are prepared fresh and made to order, the following refund and cancellation policies apply.
Prepared Food and Beverages
All prepared food and beverage purchases are final once preparation has begun. We cannot accept returns of prepared or perishable items.
Order Cancellations
To request a cancellation, contact us as soon as possible at [phone number].
We may cancel and refund an order if preparation has not yet begun. Once an order is being prepared, it cannot be canceled, changed, or refunded.
Submitting a cancellation request does not guarantee that the order can be canceled.
Incorrect, Missing, or Unsatisfactory Items
Please inspect your order at pickup. If an item is incorrect, missing, damaged, or does not meet our quality standards, contact us within [two hours of pickup/the same business day] at:
Email:
Phone:
Please provide your name, order number, and a description of the issue. Photographs may be requested when appropriate.
Depending on the circumstances, Deloulou Cafe may offer:
- A replacement item
- Store credit
- A partial refund
- A full refund
The available resolution will depend on the nature of the issue.
Customer Ordering Errors
We are unable to provide refunds or free replacements when an order was prepared according to the selections submitted by the customer. This includes incorrect selections involving milk, flavor, sweetness, temperature, quantity, pickup time, or other customizations.
Please review your cart carefully before completing checkout.
Ingredient Availability
Menu items and ingredients are subject to availability. If an ingredient or item becomes unavailable after an order is placed, we will contact you to offer a substitution or refund for the unavailable item.
We will not make a paid substitution without your approval.
Late and Unclaimed Pickup Orders
Orders are prepared according to the selected or estimated pickup time. Because drinks and food can change in temperature, texture, or quality over time, we cannot guarantee the quality of orders collected late.
Orders that have not been collected within [60 minutes] of the scheduled or ready time may be discarded for food-safety and quality reasons. Unclaimed orders are not eligible for a refund.
Refund Processing
Approved refunds are issued to the original payment method. After Deloulou Cafe processes the refund, additional processing time may be required by your bank or payment provider.
Original tips are nonrefundable when an order is refunded.
Gift Cards
Gift cards and digital gift cards are final sale and cannot be returned, exchanged, or redeemed for cash except where required by law.
Contact
Questions about refunds or order issues may be directed to:
Deloulou Cafe
1201 Evans Ave. Suite 102
Fort Worth, TX 76104
EMAIL: deloulou@marieloulou.com
CALL: (214) 717-5942